Store name: Whsmith.co.UK

 

 
Web site overall ranking:
Average of all of the rankings below		 4 Stars*
Web site popularity:
Global Internet ranking of Web site according to the number of unique visitors 		This site ranks 6971st the on the Internet
Website design and user-friendliness:
Speed of use and ordering, layout, navigation, graphics, links		 9.0/10
Information provided on products
Availability and accuracy of text descriptions and photos of products. How easy is it to find a certain product?		 7.8/10
Available selection
Number and variety of products available		 8.7/10
Delivery of product
Cost and effectiveness of shipping and handling of purchased products		 8.0/10
Affordability of prices
How do the prices of this site rank in comparison to other sites that sell similar products		 8.2/10
Customer support
Follow up on ordered products by E-mail and phone		 9.1/10
Transaction security
Protection provided for the confidential information that you provide		 8.5/10
Client privacy
Does the privacy policy adequately protect you?		 8.5/10
* The maximum number of stars that can be obtained by a Web site is 5 stars
** The above rankings are based on the results of the reviews that are sent to us by visitors of alldayshopping like yourself. If you would like to write a review about this Web site please click here

 

 

 

 

Our Review

Whsmith.co.uk is a website that sells books, CDs, DVDs, Videos, computer games and accessories, magazines, stationery, and selected hardware to the international market. At whsmith you are always a click away from the huge number of deals and offers that are present on your screen. You will save a lot of money when you take advantage of these deals.

Browsing the site is easy, if you decide to place an order, you have to choose the product you are interested in by clicking on the appropriate heading at the top of the page such as books, CDs…. Once you have made your choice on certain product, add it to your shopping basket. You can always remove a product from the shopping basket if you change your mind. A product in your basket is not a commitment to buy.

After you have finished choosing your products click on "checkout". From that point on all the information entered will be secure and only read by whsmith. At checkout you have to enter your details if you are a new customer or simply login if you are a returning customer.

Finally, you have to confirm your order and an email will be sent to you containing your order information. After that your order will be posted to you, and at that point only will you card be charged and not before. You can always check the progress of your order by clicking "your order" link at the top of each page. Orders can also be cancelled here as long as they have not been sent yet.

In case you are not satisfied, products can be returned and a refund will be sent to you provided certain criteria are met. Items that are not faulty may be returned within 45 days unopened and unused. Faulty items can be returned after they have been opened and will be refunded with the cost of the product to your card and not in cash. Delivery charges will be refunded in case of faulty products.

Payment Methods: Customer Service: Delivery Info:
Visa
Master Card
American Express
Switch
Delta		 support@whsmithonline.co.uk
01 865 771 772		 If products are available:
2-3 business days (UK)
4-8 business days (Europe)
6-10 business days (U.S.A)
7-14 business days (Far East)6-10 business days (other)

Contact:

WHSmith Retail Ltd.
Freepost (sce4410)
Swindon, Wilts
SN3 3XS
UK
Tel: 01 793 695 195
Email: customer.relations@whsmith.co.uk

 

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Waterstones www.waterstones.co.uk/
Internet Bookshop www.bookshop.co.uk/
Argos www.argos.co.uk/
Debenhams www.debenhams.com/
Bol www.uk.bol.com
Dillons The Bookstore www.dillons.co.uk/
www.amazon.co.uk/exec/obidos/redire www.amazon.co.uk/exec/obidos/redirect-home/alexashopping
Cd Universe www.cduniverse.com/
Blowout Video www.blowoutvideo.com/
Angelpop www.angelpop.com/

 Testimonials:

August 1, 2002

I got very good offers at whsmith, I bought a desk organizer for only 4.99 as well as many other discounts on CDs and DVDs. Keep it up whsmith.

Ellie, London

 

July 31, 2002

I ordered an N’sync CD and got a completely different one. I know mistakes happen, but I wish it hadn’t happened to me because it made me lose some confidence in the site. However, I must say, they returned it. I got my money back no problem!

Antoinette

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