Store Name: Coldwater Creek

Web site overall ranking:
Average of all of the rankings below
4 Stars*
Web site popularity:
Global Internet ranking of Web site according to the number of unique visitors
This site ranks the 1,563rd on the Internet
Website design and user-friendliness:
Speed of use and ordering, layout, navigation, graphics, links
Information provided on products
Availability and accuracy of text descriptions and photos of products. How easy is it to find a certain product?
Available selection
Number and variety of products available
Delivery of product
Cost and effectiveness of shipping and handling of purchased products
Affordability of prices
How do the prices of this site rank in comparison to other sites that sell similar products
Customer support
Follow up on ordered products by E-mail and phone
Transaction security
Protection provided for the confidential information that you provide
Client privacy
Does the privacy policy adequately protect you?
* The maximum number of stars that can be obtained by a Web site is 5 stars
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Our Review

Coldwater Creek started as very small business. It was founded in 1984 by Dennis and Ann Pence who are now the Chairman of the Board and Creative Director/Vice Chairman respectively. It expanded through the years and now has about 2,200 employees and a very large space for its home office.

Their headquarters is located in Sandpoint, Idaho while their distribution and customer service center in located in Parkersburg, West Virginia. They specialize in casual clothing that meet the different tastes, accessories such as refined jewelry as well as gifts and beautiful things for the home. All these products can be bought through direct mail catalogues, through the website and, of course, through the retail stores that are found in many locations.

Coldwater Creek works at trying to meet it’s customers’ expectations through taking special attention to their letters, emails, calls and store visits. They provide high quality products and great services. They aim at keeping customers satisfied from the point of making the order to the point of receiving the goods.

ColdwaterCreek.Com has been online since July 1999 offering all their available products. The site constitutes about 1/3 of the company’s business. They have more than 1.7 million online customers, which are increasing constantly.

It is very easy to shop at ColdwaterCreek.Com. Browse through the departments. When you find something that interests you click on it to see it up close and to get more information. Add it to your cart and when you are ready to checkout, fill the necessary forms with your personal and credit card information.

You will find great deals and discounts under all the categories, but most importantly don’t forget to check the " Outlet @ the Creek" where you will find exceptional prices and up to 70% discount.





Very informative website. You will find an answer to any inquiry you have. It is also very fast. You can move from one page to the next very quickly. Shopping is easy!.
Sandy Ramston, Jan 5, 2003

I enjoyed shopping at and I especially liked the home and gifts section and specifically the items related to Christmas. I found great offers and will definitely visit the site again.
Troy Barnett, Jan10, 2003

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Contact Info

Customer Service Address Delivery
1-800-510-2808 Coldwater Creek Public Relations 1-800-510-2808 7 to 10 Bus. days
One Coldwater Creek Drive
Sandpoint, ID 83864

Tel: +1 208 265 7125
Fax: +1 208 265 3208

7 to 10 Bus. days

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