Littlewoods is a leading online and home shopping retailer. It is one of the largest companies in the United Kingdom. Littlewoods deals with the major brands in the market such as Sony, Philips, Kodak, Dyson, Bosch, Nike, Levi’s, Addidas, Amanda Wakely, Morgan and Miss Sixty covering about 16000 products. Littlewoods has around five million customers and sells around £2 billion per year. Its website is divided into many departments which are: women, men, kids, sports, home, furniture, electricals, appliances, toys &games, jewellery and Christmas gifts. There are special sections for web exclusives and good deals where you can get great savings. It simply has something for everyone.

Littlewoods’s objective is putting its customers first by providing them with first class service. Littlewoods has a long term commitment by creating a customer focussed culture always based on improving their shopping experience in any way possible. It tries to make life easier for its customers by giving them great ideas and making their purchase, delivery and payment very fast and straight forward. At Littlewoods they value every comment from customers in order to improve in any way possible. Their customer service department is available 7 days a week and welcomes all queries, comments and complaints. Most importantly Littlewoods offers free delivery and free returns.

Shopping online is a very easy task and Littlewoods tries to improve it as frequently as possible by adding certain aspects such as the zoom function which allows you to see products in greater detail as well as the enhanced search which makes browsing easier. You can start your search by clicking on the departments, web exclusives or the latest offers you are interested in. The website then displays the products. Once you have decided on the product you want, after checking it carefully, choose its specifications (e.g. colour, size and quantity) and you will find out if it is in stock. Then add it to your basket and if you are finished shopping prepare for your check-out procedure. This involves entering your personal details, choosing your delivery options, providing your payment information. Delivery of items is free of charge if based on standard shipping. Returning products is also free of charge. For items that require maintenance Littlewoods provides an extended service plan. This plan offers unlimited repairs for up to 4 years as well as free replacement when the product can’t be repaired. The plan also provides continuous protection and a free help line covering emergencies. In short the extended service plan gives you peace of mind after your purchase. For enquiries of any kind click on “contact us” and send an email to the specific department concerned which will be answered within 48 hours or simply call on 0845 707 8810.